Free standard shipping Australia and New Zealand

• 3-10 business days within Australia
• 10-15 business days within NZ
• Express 1-3 business days (Australia only - additional charges apply)
  

International shipping - US only

• Regular shipping - 10 to 15 business days
• Express shipping - 3 to 10 business days
  

* Free shipping and 30 day trial offer only available to orders shipping to Australia & New Zealand

Yay, time to celebrate – it’s on its way! After we pass your order to the postal service, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the postal services site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet?

Please check your spam folder or contact us at hi@mirapro.com.au with your name and order details.

If you suspect your order is lost during transit, please keep in mind that postal services might not always meet the expected delivery time of 3-8 business days. In such cases, the tracking number may show a delayed delivery date. If your item is not delivered within the above time frames, please contact us at hi@mirapro.com.au with your name and order details.

We currently ship within Australia, New Zealand, and US.

Oops, Mira not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Damage during transit does happen from time to time. Don’t worry, our team is ready to spring into action! Please contact us at hi@mirapro.com.au to advise of the issue, and to help resolve things quickly we request you include your name, order number, and photo of damaged goods.

Yes we do! Only available to orders shipping to Australia & New Zealand

And it's incredibly simple - if within the first 30 days of purchasing your Mira Pro, you don't love it, feel free to return it for a full refund.

To start a return, email hi@mirapro.com.au with your name and order number. From there, we’ll send instructions on how and where to send your package. Return shipping is at the cost of the customer. Items sent back to us without first requesting a return will not be accepted.

Once we receive the Mira Pro back at our warehouse, we will refund the full amount excluding your shipping costs for returning your item.

Click here to read our Refund Policy.

Sadly, we know that sometimes the Mira Pro is just not quite the right fit for some people. You can certainly return your Mira Pro to us for a full refund, provided it is returned within 30 days.*

Shipping is at the cost of the customer.

* Free shipping and 30 day trial offer only available to orders shipping to Australia & New Zealand

Click here to read our Refund Policy.

Return shipping is at the cost of the customer.

Once we receive the Mira Pro back at our warehouse, we will refund the full amount excluding your shipping costs for returning your item.

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us at hi@mirapro.com.au to advise of the issue, and to help resolve things quickly we request you include your name and/or order number, a detailed description of the issue and photos so we can help identify what has happened.

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

Need a little longer to pay for your Mira order? We offer AfterPay for Australian customers only.

For when payday is just that bit too far away, we offer AfterPay provided you are located in Australia.

Woo, it’s on sale - so you’re basically making money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description.

Want to share that Mira love? Unfortunately we don’t offer gift cards or vouchers on our store, but if you'd like one all you have to do is email our customer support team at hi@mirapro.com.au and they'll sort you out!

Our prices are un Australian dollars (AUD).

Did You Know About Health Insurance Rebates for TENS Machines?

Many private health insurance policies offer rebates for TENS (Transcutaneous Electrical Nerve Stimulation) devices when used for therapeutic purposes. This means that by incorporating a Mira Pro Nerve Stimulator into your wellness routine, you may be eligible for a rebate from your private health insurer, depending on your policy's coverage.

Check Your Coverage

It's important to note that these details can change, so we recommend contacting your health insurance provider directly for the most accurate and specific information regarding your coverage. If you're interested in receiving a rebate for a TENS device, inquire about your eligibility with your insurer.

What You'll Need

Typically, to qualify for a rebate, you'll need:

• Your purchase receipt
• A letter of recommendation from a General Practitioner (GP) or medical specialist

Getting the Right Information

To ensure you have the correct details about potential rebates, start by reaching out to your health insurer. They might classify the Mira Pro TENS + Heat under Health Aids or Appliances.

Taking advantage of these potential health insurance rebates can make the therapeutic benefits of the Mira Pro TENS + Heat more accessible and affordable, supporting your health and wellness journey.

The information provided is for general informational purposes only.

Professionals generally recommend that a TENS therapy session lasts around 30 minutes and warn against using a TENS device while sleeping.

To enhance safety and convenience, our Mira Pro Heat + TENS device includes a built-in safety function that automatically switches off after 30 minutes.

While it’s safe to switch the device on again to extend your sessions, it’s important to give your skin a break.

By periodically moving the pads or taking short breaks, you can enjoy the therapeutic benefits of TENS without discomfort.

• Make sure the main unit is switched on before turning on the remote
• Double check that all 4 magnets on the gel pad are connected firmly to the main unit
• Ensure that the gel pad firmly is adhered to your skin. The device will not switch on if it’s not adhered correctly
  

If you're still having issues please contact us for further support.

Keeping your Mira Pro in top condition is easy and hassle free. The main thing is to make sure is that your Reusable Gel Pads are kept clean, and that the Mira Pro device is kept dry and away from water. Store in the carry tray when not is use.

No. At this stage, the Mira Pro is not waterproof.

HEAT + TENS Device - A fully charged battery will run up to 20 hours with the TENS function on the lowest setting, up to 60 mins with the heating function, and 60 mins when combining the TENS and heating function. Running time will vary depending on function (heat or TENs), mode, and intensity level.

TENS Only Device - 5-hour battery life when fully charged, so you can be period-pain free all day long!

We offer a 1 year warranty guarantee if your product breaks down or ceases to work correctly. Please email our team at hi@mirapro.com.au to help with this.

The Mira Pro comes with everything you need to charge it. It uses Micro-USB charging, so even if you happen to lose the charger that comes with it, you’ll probably have another Micro-USB cable at home somewhere that you can use as a replacement!

TENS technology is completely non-invasive and has been used for decades for acute pain. Basically, it sends gentle electrical currents into the painful area to block the pain signals from reaching your brain. 

However, please be advised of the following warnings and precautions before purchasing and/or using the Mira Pro.

• Do not use the Mira Pro if you have a cardiac pacemaker, implanted defibrillator, or any other electronic device.
• If you are in the care of a physician seek their advice before using the Mira Pro.
• If you have received medical treatment for your pain, consult with your physician before using the Mira Pro.
• If your pain continues and you receive no relief stop using the Mira Pro.
• Do not apply the Mira Pro to your neck, chest, throat, and/or head.
• Do not apply the Mira Pro over open wounds or rashes, or over swollen, red, infected, inflamed areas.
• Do not apply the Mira Pro over, or in the proximity of cancerous lesions.
• Do not apply the Mira Pro when in the bath or shower.
• Do not apply the Mira Pro while sleeping.
• Do not use the device on children if you have not sought advice from your physician.
• Only apply Mira Pro to normal healthy skin.
• No modification of the Mira Pro is allowed.
• Do not inhale or swallow small parts.
• Stop using the Mira Pro immediately if you experience skin irritation, burns, or any adverse reactions.

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us at hi@mirapro.com.au to advise of the issue, and to help resolve things quickly we request you include your name and/or order number, a detailed description of the issue and photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is hi@mirapro.com.au This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from our Brisbane Headquarters, so we can sometimes have some slight delays in response time.

We always strive to be the best so we love hearing your thoughts. We also love hearing your amazing Mira Pro stories, as it warms our hearts to see our Mira Pro's alleviating so many of you from your pain. Should you have any feedback for us, please feel free to email us at hi@mirapro.com.au.

Our Mira HQ and Customer Service team are located in Brisbane, Australia. 

Want fun, pun-filled, and always adorable emails straight to your inbox (plus stacks of awesome offers and discounts!)? Of course you do! You can sign up to our mailing list by emailing us at hi@mirapro.com.au and asking to jump on board.

Inbox hitting 1k and doing a spring clean of all those businesses you’ve signed up for? You can also unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the ‘unsubscribe me’ link - (we’ll miss you though!).